Refund Policy

Last updated: 01-December-2025

At Divine Shine, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 30-day refund window from the date you receive your order.

1. Eligibility for a Refund

To qualify for a refund:

  • Your request must be made within 30 days of the delivery date.

  • The product must be unused, unopened, and in its original packaging.

  • For damaged, defective, or incorrect items, photo proof is required.

Note: Due to the nature of nutritional and ingestible products, we cannot accept returns for opened or partially used items unless they arrived damaged or defective.

2. Non-Refundable Items

We do not offer refunds on:

  • Opened or used products

  • Gift cards

  • Clearance or final-sale items

  • Items returned after 30 days

3. How to Request a Refund

To initiate a refund:

  1. Email us at support@divineshine.shop with:

    • Your full name

    • Order number

    • Reason for the return

    • Photos (if item was damaged or incorrect)

  2. Our team will review your request and provide return instructions.

  3. Once the return is received and inspected, we will notify you of the refund status.

4. Refund Processing

  • Approved refunds will be processed to your original payment method.

  • Processing time may take 5–10 business days, depending on your bank or payment provider.

  • Shipping costs are non-refundable (except for defective or incorrect items).

5. Exchanges

We offer free exchanges for products that arrived damaged, defective, or incorrect.
For other reasons, exchanges are subject to review.

6. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product was damaged, defective, or the wrong item was sent.

  • We recommend using a trackable shipping service to ensure the return reaches us.

7. Contact Us

If you have questions about our 30-day refund policy, contact us at:
Email: support@divineshine.shop